Prajñā प्रज्ञा
Turn Compliance Into Agent Instinct.
A gated training portal that puts federal & state compliance, collections playbooks and 113 real-call scenarios in front of every agent — with instant search, the Ask ADV assistant, and an optional Bhagavad Gita development track, so the right answer is never more than a few seconds away.
Prajñā (प्रज्ञा) — Discerning Wisdom
Prajñā is transcendent, discerning wisdom — the knowledge by which truth is directly seen. Paired with Advaya (non-duality), Advaya Prajñā names the very knowing through which unity is realized: not information, but insight that transforms. Most BPO training material is a stack of PDFs nobody reads; Prajñā is a living, searchable portal that turns law and process into something agents actually use on the floor.
It has three layers: a public marketing site with industry landing pages and pricing, a gated client portal where agents train on compliance and real-call scenarios, and an admin console where you register clients, generate credentials and watch usage analytics — the intended basis for usage-based billing.
Everything an Agent Needs Before Their First Call
Built for compliance-first teams where one wrong word on a call is a reportable problem.
Federal & State Compliance Library
FDCPA section by section, Regulation F in practice, TCPA dialler rules, HIPAA minimum-necessary standards and state-law deep dives — kept current so your clients don't carry the risk.
113 Real-Call Scenarios
A training library of real-world call situations — disputes, hardship, cease-and-desist, sensitive patient collections — that turn abstract rules into practised instinct.
"Ask ADV" Assistant
An on-demand assistant that answers agent questions instantly from the knowledge base — no waiting for a team lead, no guessing on a live call.
Instant Local Search
A fast, in-browser search index across every topic and scenario. Type a keyword, get the exact policy or script in a second.
Line-of-Business Modules
Collections, Customer Service & Lending, and Mortgage modules — plus cultural training so offshore agents connect with US, UK and other markets.
Your Own Custom Content
Add your own playbooks, scripts and client-specific material alongside the standard library — the portal becomes your team's single source of truth.
Admin Console & Analytics
Register client companies, auto-generate secure Access IDs and passwords, and track every visit, search and topic opened — daily activity, usage by client, top topics and searches.
White-Label Ready
On the Enterprise path, run it under your own brand and custom domain with server-side authentication and SSO.
Bhagavad Gita "Better Being" Track
An optional personal-development path pairing Gita verses with real-life work scenarios — the same training approach we use for compliance, applied to character. Add-on for Professional, included on Enterprise.
Turnkey Training for Compliance-Heavy Teams
Industry-specific knowledge, ready on day one.
Healthcare BPO & RCM
HIPAA-safe call handling, medical-debt credit-reporting rules and patient-sensitive collections training.
Collections & Debt Recovery
The complete FDCPA / Regulation F / TCPA curriculum, backed by the real-call scenario library.
FinTech & Lending
Compliance and call-craft for consumer lending, auto finance and FinTech support teams.
Mortgage Servicing
Mortgage-specific modules for servicing and collections teams that need their rules straight.
Plans That Scale With Your Floor
Start with one line of business, or take the full library and make it your own.
- 1 LOB module (e.g. Collections)
- Up to 30 user seats
- Instant local search + Ask ADV assistant
- Federal compliance library included
- Quarterly content updates
- All LOB modules (Collections, CS & Lending, Mortgage)
- Up to 150 user seats
- Custom content: your own playbooks & scripts
- Real-call scenario training library
- Optional add-on: Bhagavad Gita "Better Being" track
- Usage analytics for your training leads
- Monthly content updates
- Custom seats
- White-label branding & custom domain
- Bhagavad Gita "Better Being" track included
- SSO / server-side authentication
- Dedicated content team & SLAs
- Client-specific modules authored for you
Indicative pricing — final plans are confirmed in writing before onboarding.
See Prajñā in Action
Explore the live portal, or talk to us about access, custom modules and white-labelling for your team.
Visit kb.advayaglobal.com → Request Access / PricingAt least 5–10% of every client billing funds our NGO work — planting trees and giving street animals shelter, food & medical care.
See our impact →
