Advaya Assistant
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A gated training portal that puts federal & state compliance, collections playbooks and 113 real-call scenarios in front of every agent — with instant search and an on-demand assistant, so the right answer is never more than a few seconds away.
Most BPO training material is a stack of PDFs nobody reads. The Advaya Knowledge Base is different: it's a living, searchable portal that turns law and process into something agents actually use on the floor — drawn from over a decade of running real collections and support operations.
It has three layers: a public marketing site with industry landing pages and pricing, a gated client portal where agents train on compliance and real-call scenarios, and an admin console where you register clients, generate credentials and watch usage analytics — the intended basis for usage-based billing.
Built for compliance-first teams where one wrong word on a call is a reportable problem.
FDCPA section by section, Regulation F in practice, TCPA dialler rules, HIPAA minimum-necessary standards and state-law deep dives — kept current so your clients don't carry the risk.
A training library of real-world call situations — disputes, hardship, cease-and-desist, sensitive patient collections — that turn abstract rules into practised instinct.
An on-demand assistant that answers agent questions instantly from the knowledge base — no waiting for a team lead, no guessing on a live call.
A fast, in-browser search index across every topic and scenario. Type a keyword, get the exact policy or script in a second.
Collections, Customer Service & Lending, and Mortgage modules — plus cultural training so offshore agents connect with US, UK and other markets.
Add your own playbooks, scripts and client-specific material alongside the standard library — the portal becomes your team's single source of truth.
Register client companies, auto-generate secure Access IDs and passwords, and track every visit, search and topic opened — daily activity, usage by client, top topics and searches.
On the Enterprise path, run it under your own brand and custom domain with server-side authentication and SSO.
Industry-specific knowledge, ready on day one.
HIPAA-safe call handling, medical-debt credit-reporting rules and patient-sensitive collections training.
The complete FDCPA / Regulation F / TCPA curriculum, backed by the real-call scenario library.
Compliance and call-craft for consumer lending, auto finance and FinTech support teams.
Mortgage-specific modules for servicing and collections teams that need their rules straight.
Start with one line of business, or take the full library and make it your own.
Indicative pricing — final plans are confirmed in writing before onboarding.
Explore the live portal, or talk to us about access, custom modules and white-labelling for your team.
Visit kb.advayaglobal.com → Request Access / PricingAt least 5–10% of every client billing funds our NGO work — planting trees and giving street animals shelter, food & medical care.
See our impact →
Instant answers about our services