Advaya Assistant
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Representative engagement snapshots across our core service lines, based on our delivery model and typical client outcomes. Every business we onboard becomes a future case study.
A mid-size US auto finance lender was running collections in-house with an aging predictive dialler and no sentiment monitoring. Recovery rates were declining, agent turnover was high, and FDCPA compliance reviews were consuming management time.
Advaya Global deployed a dedicated, FDCPA-trained collections team supported by propensity-to-pay scoring and a modern predictive dialler. Every call was scored in real time for compliance and tone, with weekly calibration between our QA team and the client's compliance officer.
Within 6 months, the client saw a marked improvement in recovery rates and a significant reduction in operational cost — while maintaining zero compliance escalations.
A growing UK eCommerce brand's previous outsourced support vendor was averaging 18-minute response times during peak season, driving up chargebacks and hurting repeat purchase rates.
We stood up a dedicated omnichannel team (chat, email, social) with AI-assisted triage routing simple queries to chatbot-first resolution, freeing human agents for complex disputes and VIP customers.
Average response time dropped to 3 minutes, and proactive support outreach measurably improved repeat customer retention — all at roughly half the cost of the client's previous UK-based onshore team.
A solo SaaS founder was spending 20+ hours weekly on inbox management, calendar scheduling, basic customer onboarding emails and light data entry — time that should have gone toward product and sales.
Advaya Global placed a single dedicated virtual assistant, trained on the founder's tools (Gmail, Calendly, Notion, basic CRM data entry) within the first week, with a lightweight daily handoff process.
The founder reclaimed the majority of that time within the first month, redirecting it to revenue-generating work — proving that even a single-seat engagement can materially change how a business operates.
A real estate brokerage was generating inbound leads through digital marketing but converting fewer than 1 in 10 into booked viewings — agents were too busy closing to chase cold leads promptly.
We deployed a dedicated appointment-setting team to call every inbound lead within 5 minutes of form submission, qualify intent, and book directly into agents' calendars — with a structured follow-up cadence for non-responders.
Lead-to-viewing conversion rate more than doubled, and agents reported spending significantly less time on unqualified prospects.
A B2B SaaS company had a strong product but an inconsistent outbound motion — no dedicated SDR function, ad-hoc cold outreach, and a founder-led sales process that couldn't scale.
Advaya Global built a dedicated outbound lead generation team — cold calling, LinkedIn-sourced outreach support, and lead qualification against an agreed ICP — feeding warm, qualified meetings directly into the client's sales calendar.
The client saw a consistent, predictable flow of qualified sales meetings for the first time — freeing the founder to focus on closing rather than prospecting.
A healthcare provider's in-house billing team was overwhelmed with claims volume, leading to slow processing, frequent coding errors, and rising insurance denial rates.
We deployed a specialist medical billing and coding team trained on the client's specific payer mix, supported by AI-powered document processing for faster, more accurate data extraction from claims documentation.
Claims processing time dropped significantly and billing accuracy improved, directly reducing insurance denial rates and improving cash flow.
Note: The engagements above are representative case studies illustrating our service delivery model and typical achievable outcomes, presented anonymously to protect client confidentiality. As we onboard named reference clients, we will publish verified, attributed results.
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Instant answers about our services