Real Problems.
Real Results.
Representative engagement snapshots across our core service lines, based on our delivery model and typical client outcomes. Every business we onboard becomes a future case study.
US Auto Finance Lender — Recovery Rate Turnaround
Problem
A mid-size US auto finance lender was running collections in-house with an aging predictive dialler and no sentiment monitoring. Recovery rates were declining, agent turnover was high, and FDCPA compliance reviews were consuming management time.
Solution
Advaya Global deployed a dedicated, FDCPA-trained collections team supported by propensity-to-pay scoring and a modern predictive dialler. Every call was scored in real time for compliance and tone, with weekly calibration between our QA team and the client's compliance officer.
Result
Within 6 months, the client saw a marked improvement in recovery rates and a significant reduction in operational cost — while maintaining zero compliance escalations.
UK eCommerce Retailer — Response Time Overhaul
Problem
A growing UK eCommerce brand's previous outsourced support vendor was averaging 18-minute response times during peak season, driving up chargebacks and hurting repeat purchase rates.
Solution
We stood up a dedicated omnichannel team (chat, email, social) with AI-assisted triage routing simple queries to chatbot-first resolution, freeing human agents for complex disputes and VIP customers.
Result
Average response time dropped to 3 minutes, and proactive support outreach measurably improved repeat customer retention — all at roughly half the cost of the client's previous UK-based onshore team.
US SaaS Founder — Reclaiming 20+ Hours a Week
Problem
A solo SaaS founder was spending 20+ hours weekly on inbox management, calendar scheduling, basic customer onboarding emails and light data entry — time that should have gone toward product and sales.
Solution
Advaya Global placed a single dedicated virtual assistant, trained on the founder's tools (Gmail, Calendly, Notion, basic CRM data entry) within the first week, with a lightweight daily handoff process.
Result
The founder reclaimed the majority of that time within the first month, redirecting it to revenue-generating work — proving that even a single-seat engagement can materially change how a business operates.
Canadian Real Estate Brokerage — Filling the Calendar
Problem
A real estate brokerage was generating inbound leads through digital marketing but converting fewer than 1 in 10 into booked viewings — agents were too busy closing to chase cold leads promptly.
Solution
We deployed a dedicated appointment-setting team to call every inbound lead within 5 minutes of form submission, qualify intent, and book directly into agents' calendars — with a structured follow-up cadence for non-responders.
Result
Lead-to-viewing conversion rate more than doubled, and agents reported spending significantly less time on unqualified prospects.
US B2B SaaS Company — Building a Qualified Pipeline
Problem
A B2B SaaS company had a strong product but an inconsistent outbound motion — no dedicated SDR function, ad-hoc cold outreach, and a founder-led sales process that couldn't scale.
Solution
Advaya Global built a dedicated outbound lead generation team — cold calling, LinkedIn-sourced outreach support, and lead qualification against an agreed ICP — feeding warm, qualified meetings directly into the client's sales calendar.
Result
The client saw a consistent, predictable flow of qualified sales meetings for the first time — freeing the founder to focus on closing rather than prospecting.
Mid-Size US Healthcare Provider — Claims Processing Speed
Problem
A healthcare provider's in-house billing team was overwhelmed with claims volume, leading to slow processing, frequent coding errors, and rising insurance denial rates.
Solution
We deployed a specialist medical billing and coding team trained on the client's specific payer mix, supported by AI-powered document processing for faster, more accurate data extraction from claims documentation.
Result
Claims processing time dropped significantly and billing accuracy improved, directly reducing insurance denial rates and improving cash flow.
Note: The engagements above are representative case studies illustrating our service delivery model and typical achievable outcomes, presented anonymously to protect client confidentiality. As we onboard named reference clients, we will publish verified, attributed results.
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