Outsource With a Partner Who Delivers.
Customer Support · Collections · Virtual Assistants · Back Office · Technical Support
Advaya Global builds dedicated, trained teams that reduce your operational costs by up to 50%, improve customer experience, and scale with your business — across FinTech, Healthcare, Lending, eCommerce and more. Flexible from a single agent to a 500+ person operation.
The Details That Actually Matter When You Compare Vendors
No vague marketing claims — here's exactly what you get.
12+ Years of Leadership Experience
Founded and led by an operator with over a decade of real contact-centre and back-office management — not a reseller.
Flexible Team Sizes (1–500+)
Start with a single dedicated agent and scale to a full department — no minimum commitments that don't fit your stage.
Dedicated Account Manager
One accountable point of contact for your account — not a rotating support queue.
US Business Hours Coverage
Real-time overlap with your team, with 24/7 coverage available for enterprise accounts.
Transparent Pricing
No hidden fees, no vague "custom pricing" runaround — clear per-seat or per-outcome pricing from the first call.
Fast Onboarding
Structured onboarding gets your dedicated team trained and live in as little as 2–3 weeks.
Built From the Ground Up.
Rooted in Real Experience.
What began in 2017 as Skynet Infotech has evolved into Advaya Global Pvt. Ltd. — a globally-oriented BPO built for the modern era.
Every process we run carries the weight of over a decade of hands-on contact centre and back-office experience. We don't just outsource — we become an extension of your brand.
Our Full Story →Canada HQ
Globally positioned, locally accountable
Noida Operations
Secure, modern delivery centre in India
Purpose-Driven
Profit with purpose — giving back through Green Warriors NGO
AI-Augmented
Smart automation woven into every service
End-to-End BPO Services
Nine service verticals, one accountable partner.
Customer Support
Inbound & outbound, omnichannel — voice, email, chat, social. 24/7 with 90%+ CSAT.
Collections & Receivables
1st & 3rd party, FDCPA-compliant, predictive dialler technology.
Lending & Finance BPO
Consumer lending, auto finance, housing finance — end-to-end lifecycle.
Healthcare Services
Patient assistance, medical billing, claims processing, revenue cycle.
Back-Office & Data
Data entry, document management, order processing, MIS reporting.
Sales & Lead Generation
Outbound sales, lead qualification, appointment setting, cold calling.
Technical Support
L1/L2 help desk, IT service desk, technical triage and ticket management.
Finance & Accounting
AP/AR, invoice processing, bank reconciliation, payroll support.
Debt Collection Agencies
Skip tracing, dispute resolution, recovery tracking, agency support.
Where Human Expertise Meets
Artificial Intelligence
Every service we deliver is augmented by intelligent technology — making your operations faster, smarter and more cost-effective than ever.
AI Chatbots & Virtual Agents
24/7 intelligent first-contact resolution. Our AI chatbots handle routine queries instantly, freeing human agents for complex, high-value interactions — reducing handle time and cost per contact.
Predictive Dialler & Auto-Collections
Propensity-to-pay scoring drives our outbound collections engine — contacting the right borrower at the right time through the right channel, significantly improving recovery rates.
Sentiment Analysis & QA Automation
Real-time sentiment monitoring on every interaction flags escalation risk before it becomes a complaint. Automated QA scoring replaces manual call listening — 100% of calls evaluated, not 5%.
How We've Made a Difference
Representative engagement snapshots based on our service delivery model.
What Our Clients Say
Real Stories. Coming Soon.
We are actively onboarding our first global clients and will publish verified testimonials as we grow. We believe in earning trust through results — not manufactured reviews.
Be Our First Partner →"All for One and One for All.
Love One Another."
The philosophy behind Advaya — Sanskrit for non-dual. Beyond Division. Toward Unity.
The meaning behind our name →Profit With Purpose
This is our promise, written into how we operate: at least 5–10% of every client billing goes directly to planting trees and giving street animals shelter, food and medical care. When you work with Advaya, your business gives back — automatically.
Green Warriors NGO
Founded by our founder on one belief: the earth is not ours to consume — it is ours to protect. Green Warriors volunteers plant trees across Indian states, run community feeding drives, and teach environmental responsibility to the next generation.
- Mass tree-plantation drives across multiple states
- Community feeding programs — 14,000+ people were fed during COVID lockdowns
- Cleanups and environmental education for young people
Animal Shelter Initiative
Street animals cannot speak for themselves — so we speak for them. Run under the Green Warriors umbrella, this initiative treats every street dog, cat and creature as a life deserving of love, safety and dignity.
- Daily feeding of street dogs and cats
- Emergency medical care, treatment and recovery support
- Safe shelter for injured and vulnerable animals
You Partner With Us
Your teams run, your costs drop, your customers are looked after — business as usual, done better.
We Set Aside 5–10%
From every invoice you pay, at least 5–10% is committed to Green Warriors NGO and the Animal Shelter Initiative.
The World Gets Better
Trees get planted. Street animals get food, shelter and medical care. Communities get fed. Because of your business.
Ready to Transform Your Operations?
Let's talk about how Advaya Global can reduce your costs, lift your quality scores and scale your team.
