Customer Support · Collections · Virtual Assistants · Back Office · Technical Support
Advaya Global builds dedicated, trained teams that reduce your operational costs by up to 50%, improve customer experience, and scale with your business — across FinTech, Healthcare, Lending, eCommerce and more. Flexible from a single agent to a 500+ person operation.
No vague marketing claims — here's exactly what you get.
Founded and led by an operator with over a decade of real contact-centre and back-office management — not a reseller.
Start with a single dedicated agent and scale to a full department — no minimum commitments that don't fit your stage.
One accountable point of contact for your account — not a rotating support queue.
Real-time overlap with your team, with 24/7 coverage available for enterprise accounts.
No hidden fees, no vague "custom pricing" runaround — clear per-seat or per-outcome pricing from the first call.
Structured onboarding gets your dedicated team trained and live in as little as 2–3 weeks.
What began in 2017 as Skynet Infotech has evolved into Advaya Global Pvt. Ltd. — a globally-oriented BPO built for the modern era.
Every process we run carries the weight of over a decade of hands-on contact centre and back-office experience. We don't just outsource — we become an extension of your brand.
Our Full Story →Globally positioned, locally accountable
Secure, modern delivery centre in India
Profit with purpose — giving back through Green Warriors NGO
Smart automation woven into every service
Nine service verticals, one accountable partner.
Inbound & outbound, omnichannel — voice, email, chat, social. 24/7 with 90%+ CSAT.
1st & 3rd party, FDCPA-compliant, predictive dialler technology.
Consumer lending, auto finance, housing finance — end-to-end lifecycle.
Patient assistance, medical billing, claims processing, revenue cycle.
Data entry, document management, order processing, MIS reporting.
Outbound sales, lead qualification, appointment setting, cold calling.
L1/L2 help desk, IT service desk, technical triage and ticket management.
AP/AR, invoice processing, bank reconciliation, payroll support.
Skip tracing, dispute resolution, recovery tracking, agency support.
Every service we deliver is augmented by intelligent technology — making your operations faster, smarter and more cost-effective than ever.
24/7 intelligent first-contact resolution. Our AI chatbots handle routine queries instantly, freeing human agents for complex, high-value interactions — reducing handle time and cost per contact.
Propensity-to-pay scoring drives our outbound collections engine — contacting the right borrower at the right time through the right channel, significantly improving recovery rates.
Real-time sentiment monitoring on every interaction flags escalation risk before it becomes a complaint. Automated QA scoring replaces manual call listening — 100% of calls evaluated, not 5%.
Representative engagement snapshots based on our service delivery model.
We are actively onboarding our first global clients and will publish verified testimonials as we grow. We believe in earning trust through results — not manufactured reviews.
Be Our First Partner →"All for One and One for All.
Love One Another."
The philosophy behind Advaya — Sanskrit for non-dual. Beyond Division. Toward Unity.
The meaning behind our name →This is our promise, written into how we operate: at least 5–10% of every client billing goes directly to planting trees and giving street animals shelter, food and medical care. When you work with Advaya, your business gives back — automatically.
Founded by our founder on one belief: the earth is not ours to consume — it is ours to protect. Green Warriors volunteers plant trees across Indian states, run community feeding drives, and teach environmental responsibility to the next generation.
Street animals cannot speak for themselves — so we speak for them. Run under the Green Warriors umbrella, this initiative treats every street dog, cat and creature as a life deserving of love, safety and dignity.
Your teams run, your costs drop, your customers are looked after — business as usual, done better.
From every invoice you pay, at least 5–10% is committed to Green Warriors NGO and the Animal Shelter Initiative.
Trees get planted. Street animals get food, shelter and medical care. Communities get fed. Because of your business.
Let's talk about how Advaya Global can reduce your costs, lift your quality scores and scale your team.
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