Privacy Policy

Last updated: July 2026

Advaya Global Pvt. Ltd. ("Advaya Global", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through advayaglobal.com (the "Site") or in the course of our business relationship with you.

1. Information We Collect

We may collect the following categories of information:

• Contact information you provide via our forms — name, company, job title, email address, phone number.
• Enquiry details — the industry, services of interest, and message content you submit through our Get a Free Quote, Partner, or Careers forms.
• Technical information — IP address, browser type, device type, and pages visited, collected automatically for site analytics and security purposes.
• Communications — records of calls, WhatsApp messages, emails, or Calendly bookings made in connection with your enquiry.

2. How We Use Your Information

• To respond to enquiries submitted via our contact, partner, or careers forms.
• To provide quotes, proposals, and information about our BPO services.
• To schedule and manage consultation calls booked via Calendly.
• To evaluate job applications submitted through our careers page.
• To improve our website and services, and to maintain site security.
• To comply with applicable legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Third-party service providers who support our website operations (e.g. hosting, email delivery, scheduling via Calendly), bound by confidentiality obligations.
• Regulatory or legal authorities where required by law.
• Successor entities in the event of a merger, acquisition, or sale of business assets.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law and our internal record-keeping policies.

5. Data Security

Advaya Global is ISO 27001:2022 certified for information security management. We apply access controls, encrypted data handling protocols, and staff confidentiality obligations to protect personal information in our possession. See our Compliance & Data Security page for further detail.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing activities. To exercise these rights, contact us at contact@advayaglobal.com.

7. Cookies

Our website uses cookies for essential site functionality and analytics. See our Cookie Policy for details.

8. International Data Transfers

As a company operating across India, Canada, and serving clients in the US, UK and Australia, personal information may be transferred and processed outside your country of residence. We take appropriate measures to protect information transferred internationally.

9. Children's Privacy

Our Site and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us at contact@advayaglobal.com.